CONTACT YOUR SENDER
Let’s Find Your
Delivery Details.
For questions about your shipment, use the contact details in your order confirmation or the channel where you placed your order.
Have these details ready
- Your tracking number
- The latest shipment status
- A short description of your question
Tracking Questions
Where can I find my tracking number?
Check the shipping confirmation or tracking link provided by your sender. If you haven’t received one, ask them for it.
Why can’t I find my shipment?
Check the number for typing mistakes. If it still isn’t found, ask your sender to confirm the tracking number and that the shipment has been registered.
What does On hold mean?
The shipment is temporarily on hold. Check its latest note and contact the sender to find out what is needed next.
How do I change my delivery address?
Contact your sender through your original order channel. Address changes cannot be submitted through the tracking page.